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Willow
Senior Product Consultant & Project Coordinator
Discuss product concepts, formula and packaging directions, samples, OEM/ODM execution and project coordination.
Willow: +86 137 1007 9307Contact Our Team
Talk to a CareNova Lab Product Consultant
Choose a consultant for quick WhatsApp communication, or send your RFQ, product list and reference files by email.
Product Team
Choose Willow or Jasmine
Both consultants work under the CareNova Lab team structure. Select the person you prefer based on your existing communication or project needs.
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Jasmine
Product Consultant & Client Support
Discuss product inquiries, samples, quotations, packaging requirements and project follow-up.
Jasmine: +86 175 2034 9723FAQ
Common Questions Before Quotation
Are you a factory?
CareNova Lab is a beauty product development and China supply chain coordination partner. Manufacturing is completed by matched manufacturing partners according to the product and project requirements.
What products can you help develop?
We coordinate projects across skincare, body care, hair care, sun care, soap, essential oils, fragrance and selected home-care categories.
Can you support private label products?
Yes. Depending on the product, we can help review mature formula options, packaging routes, samples and manufacturing partners.
Can you develop a custom formula?
Semi-custom and full custom development may be available depending on the product, target quantity, budget, timeline and manufacturing partner.
What is the MOQ?
MOQ varies by formula, packaging, decoration, factory and product category. Please send the product and estimated quantity for project-specific guidance.
How long does sampling take?
Sampling time depends on whether the formula is mature, semi-custom or newly developed, and how many adjustments are required. A timeline is confirmed after the brief is reviewed.
Can you provide packaging?
We can help coordinate bottles, tubes, jars, pumps, sprays, labels, cartons, inserts and gift sets based on the product and quantity.
What documents can be provided?
Available documents depend on the product, manufacturer and target market. These may include ingredient lists, specifications, SDS/MSDS, COA, testing documents and manufacturer-related export materials.
Can you support US or EU projects?
We can help organize product and document preparation questions for target markets, but final testing, registration and compliance requirements must be confirmed for the specific product and market.
Can you sign an NDA?
Yes, confidentiality arrangements can be discussed before confidential formulas, technical files or commercially sensitive information are shared.